Privacy Policy (PDPA Notice)

DSI Symtrace Sdn Bhd
Website: www.dsilaser-ms.com
Address: 12A, Jalan Angklung 33/20, Shah Alam Technology Park, Seksyen 33, 40400 Shah Alam, Selangor, Malaysia

Last updated: {{insert date}}

1. Introduction

DSI Symtrace Sdn Bhd (“DSI”, “we”, “us”, or “our”) is committed to protecting your personal data in accordance with the Malaysian Personal Data Protection Act 2010 (“PDPA”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with our website www.dsilaser-ms.com, our services, or our representatives.

By using our website or providing your personal data to us, you consent to the terms of this Privacy Policy.

2. Personal Data We Collect

2.1 Personal Identification Data

  • Full name
  • Company name
  • NRIC number (if required)
  • Job title
  • Contact details (phone number, email address)

2.2 Technical & Website Usage Data

  • IP address
  • Browser type
  • Device information
  • Pages viewed, time spent, and website activity
  • Cookies and tracking technologies

2.3 Service & Transactional Data

  • Service inquiries
  • Purchase or order records
  • Communication records
  • Payment or invoicing details (corporate)

2.4 Other Data You Voluntarily Provide

  • Messages submitted via contact forms
  • Email or customer support communication
  • Feedback or survey responses

3. How We Collect Your Personal Data

  • Forms submitted on our website
  • Emails, WhatsApp, or phone communication
  • Business inquiries or quotations
  • Cookies and analytics tools
  • Events, meetings, or site visits
  • Third-party referrals with your consent

4. Purpose of Collecting Personal Data

4.1 Service & Operations

  • Respond to inquiries
  • Provide quotations, proposals, consultancy
  • Deliver products and services
  • Manage customer relationships

4.2 Administration

  • Billing and payment processing
  • Internal record keeping
  • Contract management

4.3 Marketing & Communication

  • Send updates or promotions (with consent)
  • Customer feedback and improvement

4.4 Legal & Compliance

  • Compliance with Malaysian laws
  • Fraud prevention and security

5. Disclosure of Personal Data

We may disclose your personal data to:

  • Employees and authorized staff
  • IT and system support vendors
  • Business partners or subcontractors
  • Professional advisors (legal, financial, auditors)
  • Government or regulatory authorities
  • Parties required by law

We will not sell or rent your personal data to any third parties.

6. Security of Your Personal Data

We implement reasonable security measures to prevent unauthorized access, loss, misuse, or alteration of personal data. While we take precautions, no electronic system is completely secure.

7. Retention of Personal Data

Your personal data is retained as long as necessary to fulfil its purpose and comply with legal requirements. When no longer needed, it will be securely deleted or anonymized.

8. Your Rights Under PDPA

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Withdraw consent
  • Request deletion (where permitted)
  • Limit processing of your data
  • Opt out of marketing communications

To exercise your rights, contact us using the details below.

9. Use of Cookies

Our website uses cookies to improve user experience, analyze traffic, and remember preferences. You may disable cookies in your browser settings.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

12. Contact Us

DSI Symtrace Sdn Bhd
Phone: +6010 4080058
Email: inquiry@dsilaser-ms.com
Address: 12A, Jalan Angklung 33/20, Shah Alam Technology Park, Seksyen 33, 40400 Shah Alam, Selangor, Malaysia